At Neta Walks, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
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The item you received is damaged, defective, or incorrect.
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You contact us within 48 hours of receiving the product.
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The item is unused, in its original condition, and in the original packaging.
We do not accept returns for:
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Products that have been used, washed, or damaged due to misuse.
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Items requested for return after the 48-hour window.
2. How to Request a Return
To initiate a return, please contact our customer support team with your order number, reason for return, and clear photos. Our team will guide you through the return process.
3. Return Process
Once your return request is approved:
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You will be asked to securely pack the product.
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Our delivery partner will collect the item from your address.
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Please ensure the item is returned in its original packaging to avoid rejection.
4. Refunds
As we only accept Cash on Delivery (COD) payments, refunds are processed in the form of:
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Replacement of the item, or
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Cash refund at the time of return pickup, depending on the situation and product availability.
Refunds are not issued for:
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Unjustified return claims.
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Items returned in used or damaged condition.
5. Cancellations
If you wish to cancel an order before it has been shipped, please contact us immediately. Once dispatched, the order cannot be canceled.
6. Contact Us
For any return or refund-related queries, please get in touch with our customer support through the contact us at [email protected].