Thank you for shopping with Neta Walks. We are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below to understand how we handle deliveries.
1. Delivery Method
We currently offer Cash on Delivery (COD) as our exclusive payment method. Please ensure that someone is available at the delivery address to receive the package and make the payment in full.
2. Order Processing
Orders are typically processed within 1–2 business days after confirmation. You will receive a notification via email or SMS once your order has been confirmed and dispatched.
3. Shipping Time
Delivery times may vary depending on your location. Estimated delivery is usually between 3 to 7 business days. While we strive to meet these timelines, occasional delays due to weather, high demand, or logistic issues may occur.
4. Shipping Charges
Shipping fees, if applicable, will be clearly mentioned at checkout before you confirm your order. In some cases, free shipping may be offered as part of a promotion.
5. Delivery Attempts
Our delivery partner will attempt to deliver your order at the address provided. If the delivery fails after multiple attempts due to unavailability of the recipient or incorrect address, the order may be canceled.
6. Address Accuracy
Please ensure that your shipping address, contact number, and other required details are entered correctly at the time of placing the order. Neta Walks is not responsible for delays or undelivered items caused by incorrect or incomplete address details.
7. Damaged or Missing Items
If your package arrives visibly damaged or is missing items, please contact us within 48 hours of delivery. We will assess the issue and offer a suitable resolution.
8. Contact Us
If you have any questions regarding your order or shipping status, feel free to reach out to our support team at [email protected].